Microsoft Teams: Poor Call Quality or Choppy Audio

Choppy audio, frozen video, or lag in Teams calls is almost always a network or bandwidth issue. Here's what to check. Step 1: Check your internet connection speed Teams requires at minimum 1.5 Mbps up and down for HD video. Run a speed test at speedtest.net during the call issue. If speeds are below 5 Mbps, contact us — your connection may need an upgrade or there may be a network problem. Step 2: Switch to a wired connection Wi-Fi is more prone to interference and packet loss than a wired Ethernet connection. If you can plug directly into the router or a network jack, do so during calls. Step 3: Close bandwidth-heavy apps Large file downloads, streaming services, or other video calls running at the same time will compete for bandwidth. Close them before joining a Teams call. Step 4: Lower video quality In a call, click the three dots (...) > Settings > Video. Reduce to 360p or turn off HD. This reduces bandwidth usage significantly. Step 5: Turn off video if audio is choppy If the connection is borderline, disabling your camera can dramatically improve audio stability. Step 6: Check for interference (Wi-Fi users) Microwave ovens, cordless phones, and neighboring Wi-Fi networks can interfere with your signal. Try moving closer to the router or access point. Step 7: Check Teams service health Sometimes Teams itself has issues. Check https://status.office365.com to see if there's a known outage. Step 8: Restart your router If multiple people are having call quality issues at the same time, power-cycling the router (unplug for 30 seconds, plug back in) often helps.