Clearing a Stuck Print Queue
Printers & hardware
print queue
stuck
spooler
clear
printer
By Cade · Updated 03/05/26 07:43 AM
A stuck print queue prevents all new jobs from printing. Documents pile up showing 'Deleting' or 'Error' status and won't clear, even when you right-click and select Cancel. This requires restarting the Print Spooler service.
Open Services (services.msc), find Print Spooler, right-click and Stop it. Next, open File Explorer and navigate to C:\Windows\System32\spool\PRINTERS. Delete all files inside this folder — these are the stuck spool files. Do not delete the PRINTERS folder itself, only its contents. Return to Services and Start the Print Spooler again.
Alternatively, run these commands in an elevated command prompt: 'net stop spooler', then 'del /Q /F /S "%systemroot%\System32\spool\PRINTERS\*.*"', then 'net start spooler'. The print queue will now be clear. If jobs immediately get stuck again, the issue may be a corrupt printer driver — remove and reinstall the driver.